Image is not displayed in eBay search results

eBay requires its sellers to upload at least one image per listing and allows including up to 12 images with no fee. 

Products with no pictures are less likely to attract buyers and will negatively affect listing visibility in search results. Thus, it is crucial to ensure the image you provide via M2E Pro is accessible and comply with eBay picture requirements, so it is successfully shown up on the Channel. 

If you face a situation when gallery images fail to appear on the Channel, this can mean that eBay is not able to fetch the picture you provided.

 Tip

In this case, you will see an eBay error ‘Your listing is successful but there's a problem with your Gallery picture’.

Here are the reasons eBay might not fetch your picture:

  • image is only available via HTTPS protocol on your site;
  • the URL on localhost/development host is not available outside the network;
  • .htaccess settings which give access to images are forbidden;
  • there are some network issues.

Apart from mentioned above, there also may be issues with the eBay image hosting server. For instance, if it is overloaded, it may decline some requests.

You can try the following ways to resolve the issue:

1) Try to fix your Gallery Image with this eBay tool or contact eBay support.

2) Stop the item and List it again via M2E Pro.

 Note

Please note that running Stop action will cause a loss of the item’s sales history.

 Tip

Use List action, not Relist one as image settings are updated along with List action only.

3) In the Description policy try setting Gallery picture option for Gallery type (eBay > Configuration > Accounts > Policies > Upgrade Tools).


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