10-20 days after shipping, if the customer has not leave a feedback, send an automatic email to customer to ask if he/she has received the item and if all is ok. This is important because if we don't do it, ebay will do for us, reminder to the customer to leave a vote, and if there is a problem, the customer don't contact us. Also, will be a great idea to include 2 reminders with perhaps diferents emails, one 10 days after shipping, and another 20 days after shipping. If the customer have not leave a feedback.
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November 29, 2011